I’ve been working in the room-service department of a five-star hotel for six months.
Actually, it’s a five-red-star hotel: The red part is a special distinction awarded by AA Hotel Services (an organization specific to the UK, which is where this hotel is located) that means we go above and beyond normal five-star hotel requirements.
Basically, it’s the fanciest kind of hotel you can possibly stay at.
Yes, we cater to well-known celebrities and high-profile guests. But the beauty of our service is that all guests are treated equally as nicely — whether we like you or not.
Saying that, your hotel experience will be much more enjoyable if we do like you. So here are some important do’s and don’ts for your next stay, from the girl who brings you breakfast and restocks your mini bar.
Brittany Kriegstein contributed reporting to an earlier version of this article.
DON’T: Order room service when you’re not fully (or even mostly) dressed.
Delivering breakfast to people who are half-dressed (or worse) is not really how I like to start my day. Apparently, lots of guests seem to be too hungry in the morning to abide by simple rules of common decency. Please, just put some clothes on before opening your door to room service.
DO: Make small talk with us when we bring up your meal.
Even though we’re required to follow a particular script when we come up to your room, we do still like to engage in a little small talk.
Comment on the weather, ask how our day is going, or tell us about your stay so far. This is a great way for us to assess how happy our guests are.
DON’T: Use anything from the mini bar if you don’t have to.
Although I’m sure my managers feel otherwise, I don’t like it when guests take items from their mini bars.
The mini bars in each room of our hotel contain over 20 different kinds of snacks and drinks, and I’m in charge of restocking them — meaning that I have to review a master list in every single one of our 144 rooms every day to figure out if anything’s missing.
Then, I have to bring the items to each room via a very badly designed, top-heavy cart, or, if it’s not on the cart, I have to run across the entire hotel to get it from the supply closet. This whole process can take over three hours.
Since my idea of fun isn’t exactly running (what feels like) a hundred miles to replace that one water bottle you felt like drinking, I would love it if you all just brought your own refreshments.